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Integrate DNS Check with Jira Service Management

DNS Check can send you notifications via Jira Service Management when DNS records start passing or failing. This page describes how to set up DNS Check / Jira Service Management integration.

Configure Jira Service Management

  1. Log in to your Jira Service Management account.
  2. Navigate to your team's Operations Overview page. Create a team and enable operations if you haven't already:

    Jira Service Management: Create a Team and Enable Operations

  3. Click the Integrations tab:

    Jira Service Manager Integrations Tab

  4. Click the Add integration button:

    Jira Service Manager Add Integration Button

  5. Search for, then select the API option:

    Jira Service Manager API Integration Option

  6. Give the integration a name and assign a team:

    Jira Service Manager Integration: Select an integration name and assign a team

  7. Copy the generated API key (you'll enter this into DNS Check later), then click the Turn on integration button:

    Jira Service Management API Key

Configure DNS Check

  1. Log in to your DNS Check account.
  2. Click the User icon in the top-right corner, then click Notification Settings:

    DNS Check Notification Settings Menu

  3. Click the Jira Service Management tab:

    DNS Check Jira Service Management Tab

  4. Enable Jira Service Management Integration, paste in the API key that you generated earlier, then click Save to apply the changes:

    DNS Check Jira Service Management Notification Settings

    Note about the Jira Service Management URL: DNS Check defaults the URL to https://api.atlassian.com/jsm/ops/integration/v2/alerts because that's the correct URL for most integrations. Atlassian may display an "Integration URL" that includes the API key as a query parameter (e.g., https://api.atlassian.com/.../alerts?apiKey=abc123). You can paste this full URL into DNS Check. We'll automatically strip the query parameters and trailing slashes. The API key should be entered separately in the API key field. DNS Check uses the more secure GenieKey header for authentication rather than query parameters.

Congratulations! You're now finished integrating DNS Check and Jira Service Management.


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